Exhibitor Frequently Asked Questions
General Show Information | Registration/Badges | Exhibitor Education | My Exhibit
General Show Information
Will there be shuttle bus service to the show?
Shuttle bus services will be provided March 7-11 at most Official Show Hotels through the purchase of your Badge-Pack unless within walking distance.
Ride the Monorail for Free!
All CONEXPO-CON/AGG & IFPE Exhibitor Badge-Packs include a 7-day monorail pass. Scan your Badge-Pack QR code at the monorail gate to ride for free. Day 1 of your monorail pass is activated when you ride for the first time.
Where can I find information about transportation once I arrive Las Vegas?
Complete information on shuttle schedules, taxi pick-up and drop-off locations, monorail schedules, parking and much more is listed in the transportation section located on the show website.
Where should I pick up/drop off passengers at the show?
The South Hall entrance off Swenson Drive and the Westgate Hotel Conference Center parking lot are designated for passenger drop-off and pickup only, no parking is allowed.
How do I rent a scooter/wheelchair?
Scootaround is proud to be the exclusive provider of mobility solutions at the Las Vegas Convention Center. Through their onsite locations, you can rent scooters and wheelchairs for CONEXPO-CON/AGG & IFPE. These will be available onsite at the FedEx Kinko’s, located in the South Hall and Grand Concourse of the Las Vegas Convention Center. Hours of operation are 8:00 a.m. to 6:00 p.m. during show days. For more information, call +1-888-441-7575. These will also be available in the Gold Lot and Bronze Lot near the shuttle bus areas during all show days from 6:30 am to 6:00 pm.
Where can I check my coat/bags?
FedEx Business Services will provide bag and coat check service for a nominal charge per item. The two locations will be in the Bronze and Gold lots near the full service registration areas. Hotel Shuttle busses drop off at these locations.
Can I reserve a meeting room at the show?
You must be an exhibitor, sponsor, supporting organization or official co-located group to reserve meeting space. View the Meeting Guidelines form located in the Show Information section of the Exhibitor Manual.
Who do I contact to reserve meeting space at one of the official show hotels?
Contact the individual hotel sales department to inquire about availability and pricing unless you are asking about the Westgate. If you are looking for meeting space at Westgate follow the instructions above.
Where is the lost and found?
Lost items at the Las Vegas Convention Center may be claimed or turned in at the LVCVA Security Office (near Central Hall 4 in the Grand Lobby concourse) phone number 702-732-7400. Lost items at the Westgate Hotel may be claimed or turned in at the Westgate Hotel Security Office, phone number 702-732-5414. Lost items left on the shuttle buses may be claimed or turned in at the Shuttle Bus Lost & Found, located in the Gold Lot.
Who should I contact in the event of an emergency?
If you are located in the Las Vegas Convention Center, DO NOT call 911. Please contact the LVCVA Security Office at 702-892-7400. They will dispatch medical personnel to the scene.
If you are located in the Westgate Convention Center, DO NOT call 911. Please contact the Westgate Security Office at 702-732-5414 or 5414 on a house phone. They will dispatch medical personnel to the scene.
Where can I go for basic first aid assistance?
For routine first aid go to one of the first aid stations located during the show in the LVCC. The first aid stations locations are Central Lobby near the Security Office, Northwest Lobby near North Hall 2 and South Hall first floor in the West Lobby. View map of first aid station locations.
Will there be a Mobile App available for the show this year?
Yes, search CONEXPO-CON/AGG or IFPE in your app store to download the official show app and get the most out of your time at the show.
Will there be interpretation services at the show?
Yes, there will be interpretation services available within the International Trade Center (ITC) located on the 2nd floor of the Grand Lobby in room N250. These interpreters cannot leave the ITC and have a 2-hour time limit. If you need to hire interpreters for your booth, reference the Exhibitor Services Manual. Interpreters in the ITC will be available in the following languages: Spanish, Mandarin, Portuguese, Russian, German, Japanese, Korean, French, and Italian.
How can I learn about export financing, opportunities and regulatory issues?
CONEXPO-CON/AGG 2017 has been selected by the U.S. Department of Commerce for the International Buyer Program (IBP). The U.S. Commercial Service specialists, in partnership with Show Management, will provide a range of complimentary services in the International Trade Center for exhibitors and international delegates to facilitate their business matchmaking prospects among other services. Please find complete descriptions for these services through the link listed above.
How can I connect with attendees from other countries?
The Export Interest Directory is a free directory of the exhibitors interested in direct sales, distributorships, joint ventures and other business opportunities in specific overseas markets. To add information, login to your Exhibitor Dashboard and select the Exhibitor Directory Listing where you can add or manage export opportunities. AEM will also host free International Market Roundtables. These country-specific networking sessions will share important information and insights about doing business in Southern Africa, Latin America, and India. Sessions will be on March 8 and 9 in the International Trade Center, located on the second floor of the Grand Lobby in room N250.
Where can I purchase official CONEXPO-CON/AGG Merchandise?
You can purchase official show merchandise at http://www.conexpoconaggstore.com. Items will also be available for purchase during the show in the Grand Lobby.
Will there be a room for nursing mothers at the show?
Yes, the Las Vegas Convention Center now has three Mother’s Rooms to provide a quiet, private space for mothers while at the show. The rooms are located across from N253 North Hall and east of S228 Upper Level Bridge Complex, in the South Hall and a portable Mamava Suite that will be located on the first level near the entrance of N3 in the North Hall.
Will there be a prayer room located at the show?
Yes, there will be a prayer room located in the Westgate Convention Center in Conference Room 14. This conference room will be located in the CONEXPO-CON/AGG Education Area.
Am I allowed to use my service animal during the show and set-up?
Yes, service animals are always welcome. Refer to the American Disabilities Act (ADA) for the definition of a service animal. Separately, permission for any animal to be in booth as part of exhibit, must first be approved by Show Management, then by the Convention Services Manager (CSM). Certain rules and policies will need to be followed and insurance documents will need to be provided.
Is there a free badge allotment for exhibitors?
No, all exhibitor personnel must purchase a Badge-Pack to access the show floor. This can be done by going through the Exhibitor Dashboard by your designated contact.
What is the registration fee for a Badge-Pack?
Badge-Pack fees vary depending on the dates you register and member* or non-member type. Complete information about these fees and opportunities to invite your Customers & Dealers at up to $100 savings is available online.
*Companies who are members of Association of Equipment Manufacturers (AEM), National Stone, Sand & Gravel (NSSGA), National Ready Mixed Concrete Association (NRMCA), National Fluid Power Association (NFPA) and Power Transmission Distributors Association (PTDA).
Where can I go to register onsite or pick up my Badge-Packs?
Badges will not be mailed in advance. There are multiple ways you can pick up your Badge-Packs once you arrive in Las Vegas. Make sure you are registered prior to arriving at the show and you can pick your Badge-Packs up at one of 12 locations before you get to the show. Have your confirmation and ID with you. View Detailed Badge-Pack Pick-up Locations & Hours.
If you have not registered, need changes/edits or have a balance due, the 3 full service registration counters at the show can help you. Attendee and exhibitor badges will display the registrants Name, Company and City, State. The country will be displayed only the registrant is from outside of the United States. All registrants are required to present their ID. Get your Badge-Pack!
Can I pick up Badge-Packs for other people in my exhibitor group?
A group contact can pick up Badge-Packs for the group but will be solely responsible for distribution to the group. To do this you will have to present your ID along with the confirmations including the barcodes to be scanned.
Show Badges & Lanyards
Attendees and Exhibitors must wear the official CONEXPO-CON/AGG & IFPE 2017 Show Badge-Pack to access the exhibits and meeting space locations. Lost Badge-Packs are charged a replacement fee equal to the amount originally paid. Lanyards can be picked up in the registration areas and near the shuttle and taxi areas.
How do I register my Exhibitor Appointed Contractor (EAC)?
You will need to register your EAC with GES and Show Management. Please see the section in the Exhibitor Manual where there are 4 forms to be viewed and completed for this process. You will register your EAC with GES by completing the Notice of Intent to Hire; Agreement with GES and COI for to GES. You must then register your EAC with Show Management by completing the EAC Registration Form and sending to E2MA, or you can do this on the E2MA website by using your registration login information.
How do I get access to the exhibit hall for set-up/tear-down crew that will not be working my booth during the show?
Exhibitors and their appointed contractors (EAC’s) can pick-up complimentary Work Passes for company personnel and all registered EAC’s to access the exhibit hall during official dates of installation and dismantling. Work Pass buttons will be distributed at security check points in the Gold, Silver & Bronze lots as well as the west end of South Hall and the Monorail for clearance. If your company personnel and/or EAC’s need to gain access to the show floor, during show days, they will need to be registered for a show badge.
What is the cancellation policy for Badge-Pack registration?
Badges are non-refundable; however, name substitutions are allowed for no additional fee.
What if I lost my Badge-Pack?
Lost Badge–Packs are charged a replacement fee equal to the amount originally paid.
How do I register a guest?
Guests must be registered on the attendee website.
Can I invite or register my customers and/or dealers at a reduced exhibitor Badge-Pack rate?
Go to exhibitor registration for more details on how to take advantage of the up to $100 discount per registration.
What if I lost my username and password to register my company for badges/hotel rooms?
Contact Show Management Customer Service at 800-867-6060 to have your login information resent to you. The Exhibitor Customer Service team can be reached Monday-Friday, 8:00 am – 4:30 pm CST.
What helpful Exhibitor Webinar Sessions are available?
Still wondering about some of the show services or how to staff your booth? Just go to the Exhibitor Education page for a wealth of free information that include upcoming webinars (live webinars), on-demand webinars (recorded), and Exhibitor Meeting Sessions (recorded from August 2016 Exhibitor Meeting).
What are the fees for onsite Education Sessions and where can I find detailed information on all sessions?
We have over 175 speakers at the CONEXPO-CON/AGG Education sessions. Please visit the website to view information on the Education Page for pricing and click on the View Education Sessions button to view all the details on sessions and who is speaking. You can sign up to attend sessions through the registration process.
How can I get access to the Education Sessions I was unable to attend?
You can purchase access to the CONEXPO-CON/AGG Education sessions on a USB (video and audio) through online registration or at the show. The cost is $395, and is separate from the all session pass. You will be mailed the USB 6 weeks after the show.
What is included in my Exhibitor Package Plan?
There are many things included in your paid booth space. For a complete list, please go to the Exhibitor Service Manual in the Show Information section and chose Exhibitor Package Plan document.
How do I get a GES login to order items in the Exhibitor Service Manual electronically?
If you have used GES for other shows, you can utilize the same login, or have your credentials resent. If this is your first GES show, you can create an account when ordering from them in the Exhibitor Service Manual. This login is different from your Exhibitor Dashboard. If you have questions, contact GES customer service at 800-801-7648.
Where can I find information on shipping my materials and move-in?
See the Exhibitor Service Manual for this information and you will find sections titled Target Maps and Shipping, Drayage & Material Handling. Each exhibitor has been assigned targeted unload dates for equipment and booth materials and move-in dates to begin setup.
What is the difference between shipping to the warehouse in advance and direct shipping to show site?
Advance Shipment to Warehouse: Exhibitors who are shipping freight to the GES warehouse at 7000 Lindell Road prior to their target installation date should follow the procedures listed in the Exhibitor Service Manual in the section called Ship it Yourself. Shipments should arrive on or between business days Monday, January 9 and no later than Wednesday, February 22. Please pay close attention to the dates, posted warehouse receiving hours and labeling instructions as listed in the section called Ship it Yourself. A late to warehouse fee will be incurred if arriving after February 22.
Direct Shipping to Show Site: For exhibitors shipping directly to the show site check the Target Installation Maps to determine dates and times your shipment should arrive. Click on the tab called Direct Shipping to Show Site for address to use on the shipping labels. Use the following link to view and/or print shipping labels. Print Labels for Shipping. Please note Marshalling Yard information to provide to your freight carrier.
When does my exhibit need to be set and when can I dismantle post show?
Every exhibitor has been assigned a target unload date & target move-in date. To determine your assigned target dates and times, find your booth number and match the color to the key on the targeted move-in floor plan. On your unload date, anything you’ve shipped to the show in advance will be brought to your booth. If you are having a truck deliver machinery and/or materials to the show, this is the date you should arrange for them to arrive. Note, the target time is for check-in at the Marshalling Yard only. Actual unloading can take many hours. On your set-up day, you can begin to set up your booth. Please schedule labor AFTER your target date. For a complete overview of this process, take a few minutes to view the video called Installation & Dismantling Procedures.
Can I request a change to the Target Move-In & Move-Out dates?
Be sure to contact GES, the general contractor for the show, as soon as possible if you are unable to meet either of these deadlines at 1-800-801-7648 or email CIFPEservice@ges.com. There is a form called Target Variance Request in the shipping, drayage & material handling section that needs to be completed.
Where can I unload my pickup truck, mini-van, SUV, or smaller personally owned vehicle?
Check in at the Tear Drop lot located at 5200 Paradise road. At the lot they will determine your booth location and send you to the appropriate unloading area at the LVCC as space allows. Due to the size of the exhibit floor and the extremely limited parking availability, there is no hand carry available for this show.
Where can I unload my U-Haul Truck, box van, trailer, etc.?
Check in at the main marshalling yard on Post road. At the yard, your shipment will be processed just like a semi-truck or regular freight carrier. You will be given a door pass nearest your booth location and it will be unloaded in the normal material handling process.
When do I need to have my crates ready for removal?
A clean floor policy will be implemented for CONEXPO-CON/AGG and IFPE 2017. All crates must be labeled and ready for pick up by 5:00 PM on Sunday March 5 in all halls and lots. Crates not labeled and ready for pick-up will be removed regardless of status. Labor and equipment charges will apply if this policy is not met.
All cardboard, fiber cases and access storage items must be labeled and ready for pick-up by 1:00 pm on Monday, March 6 in all halls and lots. All aisles must be 100% clean of product, ladders, gang boxes or any other items that may impede the final aisle clean up and installation of aisle carpet by 5:00 pm on Monday, March 6. Empty stickers can be picked up at the Exhibitor Service Centers (see below).
Where are the exhibitor service desks located?
Exhibitor Service Centers will begin operation on February 27 from 8:00 am to 5:00 pm. There are two types of centers:
- Full Service desks
- Staffed with all the official vendor personnel
- Central Hall 3 Tunnel and S115-116
- Satellite Service Desks
- GES only with a telephone that rings to the one of the main service desks
- Gold Lot North, Gold Lot South, C102, S215-216, N260
Am I required to have a certificate of insurance? If so, where do I send it?
Yes, all exhibitors must have a certificate of insurance on file for the show. For information, see page 23 of the Show Rules & Regulations document. Certificates of Insurance can be faxed to 414-272-2672 or emailed to email@example.com. Here is a sample template to help you fill out the form.
Who do I contact to order carpeting, furniture, electricity, lead retrieval or other services for my booth?
You can find all of the forms you need to order these materials, along with many other options, in the Exhibitor Service Manual.
What is the last day that I can order show services online through GES the general contractor?
Plan to place your orders by Wednesday February 22 to use the online ordering system in the Exhibitor Manual. If you are using a form, you can still Fax this to the number listed on form and it will be sent to show to process. Official Move-In begins February 27 and Exhibitor Service Desks will be available for last minute requests.
For convenience, you can download the Expresso Mobile App in your App store using your handheld mobile devices.
iTunes: Download Google: Download
What kind of sponsorships are available?
For up-to-date sponsorship availability information, please see Sponsorship Opportunities. Contact your CONEXPO-CON/AGG & IFPE Account Executive with questions or further details.
How can I edit my company information for the online directory?
You can update your Exhibitor Listing at any time by logging in to your Exhibitor Dashboard. Every exhibitor was sent a username and password from firstname.lastname@example.org with log-in information for your company shortly after you were assigned a booth space. If you have misplaced the email, use the “Forgot ID or Password” option to resend your password, or call Map Your Show at 1-888-527-8823.
What are some of the things I can do in my Exhibitor Dashboard?
Once you are logged in to the dashboard you will see a series of tiles with a primary title or feature. When you click on that tile there may be other sub-features. For example, if you click on the Market Your Booth tile it will open 7 more sections. This is where you can access your hotel and registration information or update your online directory listing. Please take the time to familiarize yourself with all the tools available.
What if I need to cancel my booth space?
Any company cancelling its exhibit space on or after February 1, 2017 will not receive any refund due to the late date in which Exhibition Management was notified of cancellation.
For our full cancellation policy, please see the CONEXPO-CON/AGG & IFPE Rules and Regulations, page 7. For questions, please contact your Sales Representative.
What is the process for FedEx/UPS shipments after show close? Do I need to take them to FedEx?
All shipments that will be shipped by FedEx or UPS will need to be taken to the FedEx Business Centers in South Hall 1, in the Grand Lobby near Central 1, or in the Grand Concourse across from the Central 3 entrance. Exhibitors can take the shipment to FedEx themselves, or they can hire GES labor to take them. Please note, there is a minimum labor charge of 1 hour to hire GES.
Who can I contact with general questions about the show and information on this page?
You can contact Customer Service by email at email@example.com or by phone at 1-800-867-6060 Monday - Friday, 8:00 am - 4:30 pm CST.